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Human Services Program Outcomes

  • Define the scope of practice for human services professionals.
  • Demonstrate knowledge of the basic concepts, theories and strategies used in human services delivery systems.
  • Explain issues related to the needs and problem areas of different types of clients.
  • Utilize critical thinking skills to effectively assess and apply skills and strategies needed to facilitate community resources and support systems to meet the needs of the client.
  • Demonstrate knowledge and sensitivity to diversity when interacting with individuals and families by adapting his/her helping approach to the needs of the client’s culture and by being a culturally competent practitioner within the community where she/he practices.
  • Develop respectful relationships by being objective and empathetic towards clients of diverse backgrounds and abilities.
  • Use interpersonal and written communication skills to effectively communicate with peers, faculty, clients, and community agencies.
  • Resolve conflict and crisis situations in a professional manner.
  • Proficiently use technology as it applies to the human services field.
  • Identify and implement service delivery functions such as outreach, engagement, assessment, planning, accessing resources, coordination, advocacy, process methods, interventions and modalities.
  • Utilize information management skills to write case notes and manage confidential documents in accordance with federal and state guidelines.
  • Adhere to the ethical guidelines established by the NOHS, ACA, APA, and NASW as well as adherence to federal, state and local laws.
  • Maintain professional behavior by adherence to personal boundaries, professional attitude, leadership style, project management, speech and attire.